Return and Refund Policy
Thank you for shopping at proKNX.com.
If you are not entirely satisfied with your purchase, we are here to help.
Our products can be returned within 30 days of the original purchase of the product.
Before you return a product, please make sure that:
– The product was purchased in the last 30 days.
– The product is in its original packaging, with original accessories.
– The product is not damaged
Send the product in its original packing to:
7, Rue Soutrane
F-06560 Sophia Antipolis
Be sure to transfer, save or erase all personal or other data from the device before sending it. ProKNX can not be held responsible for the use or disclosure of data on the device.
A refund will be made by bank transfer within 3 days of reception of the product provided that:
– The product is not damaged.
– The product is in its original packaging
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from proKNX.com.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
Exchange of products
Our products cannot be exchanged. You can return your purchase and use the refunded amount to purchase another item.
If you have any questions about our Return and Refund Policy, please contact us:
– By phone number: +33607502506
– By email: firstname.lastname@example.org